Senior Customer Service Officer

Why explore

• A challenging opportunity to work in our World Class Aluminium commercial team

• Exposure to global operations, processes, and stakeholders

• Gain exposure across our global commercial business

• Based in Singapore, a global commercial hub for Rio Tinto

About the role

The objective of RTA Sales & Marketing (S&M) is to be the preferred supplier of aluminium to customers in our selected market areas. The Asia Pacific (APAC) S&M Team manages the planning, sales, delivery, collection, and reporting process for four aluminium smelters in Australia and New Zealand, producing approximately 1 million tons of primary aluminium products for regional (principally Asia Pacific) markets.

We are looking for a Senior Customer Service Officer to deliver customer service excellence through strong communication and stakeholder engagement skills at all times in relation to the sales of Aluminium in the Australia, New Zealand domestic markets and/or the Asia Pacific regions.

This role is a great opportunity to ensure clear communication channels and engagement with all internal and external bodies, including customers, port agents, logistics companies, and other internal departments such as commercial service, logistic,s and finance to coordinate deliveries and ensure contractual obligations are met while always adhering to internal control and compliance

Reporting to the Team Lead, Customer Service, you will

• Understand the customer’s needs and respond to all customer enquiries/ requests in a timely fashion.

• Assist with implementing customer solutions that create value for RTA and for our customers and that complement RTA's operations or future development opportunities.

• Develop and maintain effective business relationships with internal and external stakeholders, including but not limited to Sales, Metal Management, Portfolio, Logistics, and Commercial Services as required.

• Full understanding of Incoterms, supply chain workflow, and payment terms.

• Ensure flawless deliveries for all Aluminium transactions by maintaining clear and auditable electronic records for all contracts.

• Manage the order-to-cash execution of each contract independently.

• Manage the shipping/ trucking and forecasting, supply, and demand processes to meet customers’ requirements and internal stakeholders within the production, inventory, and logistics team.

• Coordinate and manage customers’ monthly orders and pricing declarations through the creation and maintenance of sales orders.

• Be able to multitask customer requirements, coordinate shipments/ deliveries, pricing, resolving queries, and reporting.

• Identify areas of risk and ensure these are escalated promptly and addressed/ mitigated.

• Support and facilitate business improvement projects with the key objective of ensuring the capability to scale business-as-usual activities (BAU) efficiently and launch new initiatives with agility.

• Engage with internal stakeholders based in Singapore, e.g., Digital, Logistics, Metal Management, and Commercial Services, in the delivery of sales execution and business improvement projects.

• Provide support and back-up for Sales execution in export and/or domestic regions as required by the Business.

About you

To be successfully considered for this role, you will have:

• Bachelor’s Degree qualification.

• Excellent communication, both written and spoken English, additional language advantageous.

• Commitment to always delivering exceptional customer service.

• Managed customer expectations through negotiations and resolved issues.

• Attention to detail.

• Ability to operate effectively, accurately, and independently under pressure in a multi-tasking environment.

• Good Proficient use of Excel and Power BI.

• Strong communication skills and the ability to work collaboratively across internal and external teams.

• Exposure to SAP or other similar ERP systems will also be beneficial.

• Strong time management and analytical skills, as well as the ability to work in a highly dynamic/complex business environment, managing deliverables and stakeholders while maintaining autonomy and self-motivation.

• Strong problem-solving skills.

What we offer

• A work environment where safety is always the number one priority 

• A full-time position working directly for Rio Tinto 

• A competitive base salary reflective of your skills and experience, with an annual incentive program

• Comprehensive medical benefits, including health insurance for employees and immediate family 

• Attractive share ownership plan 

• Company provided insurance cover 

• Career development & education assistance to further your technical or leadership ambitions 

• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)

Where you will be working

Headquartered in Singapore, and integrated with Rio Tinto’s assets, hubs, and offices globally, our Commercial group works hand-in-hand with our product groups to ensure both the amount and types of products we produce meet our customers’ needs and manage the trade-off between volumes, quality, cost, and capital expenditure.

Application Deadline: 18 July 2025 (Rio Tinto reserves the right to remove job postings prior to the stated closing date)

Please note, in order to be successfully considered for this role, you must complete all pre-screening questions.

Rio Tinto does not accept unsolicited CVs or candidate profiles from recruiters or employment agencies. Rio Tinto will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs or candidate profiles. Rio Tinto reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs or candidate profiles, including those submitted to hiring managers, are deemed to be the property of Rio Tinto.”

About Rio Tinto
 

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
 

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

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