Care Hub Support Partner
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Make a Real Impact – Support employees through trauma-informed care
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Lead and Influence – Drive resolution strategies and continuous improvement
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Collaborate Globally – Work with diverse teams across Rio Tinto
About the Role
The Care Hub Support Partner reports into the Care Hub Regional Manager within our Business Conduct Office (BCO). Providing contact and support, the Support Partner will facilitate appropriate and safe referral pathways using a strengths-based approach and practice. The Support Partner will have a background and experience of trauma informed approaches to facilitate and coordinate appropriate resolutions.
Key Responsibilities
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Take a person-centred and professional approach to conducting safety and risk assessments and identifying needs of those impacted by harmful and disrespectful behaviour
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Take all reasonable actions to meet these needs within the boundaries of workplace procedures
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Develop and implement case management plans to support impacted people
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Respond to confidential calls/engagement from people impacted by harmful and disrespectful behaviour who want to make a disclosure or anyone who has a related query
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Explain Rio Tinto processes and options for wellbeing support, practical support, and resolution options (including formal investigations)
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Manage the coordination and facilitation of resolution options with all key stakeholders (including resolutions such as mediation, training, behaviour coaching etc.)
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Monitor resolution implementation and maintain contact with those impacted and key stakeholders throughout the process
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Manage case closure and reintegration plans
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Coach leaders on how to support those impacted through a Trauma Informed Care approach
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Support people to access the Family and Domestic Violence policy and supporting services
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Actively contribute to ensuring Care Hub provides a safe and inclusive experience for all people
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Work effectively in both a standalone role and as part of a global team
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Be competent in the use of electronic case management systems
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Resolve complex problems and take a new perspective using existing solutions
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Formally mentor/train lower-level staff, and support onboarding and mentorship of peers
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Lead Care Hub continuous improvement projects or process improvement projects
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Act as an ambassador for the myVoice program and BCO, including presenting at roadshows, townhalls, product group and asset leadership teams and supporting awareness campaigns and training relating to the myVoice and Care Hub program
What You'll Bring
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Bachelor’s Degree in social work or other tertiary level qualifications in health, behavioural/social sciences, community services or a related discipline that provides a sound understanding and knowledge of assessing and working with people who have experienced trauma
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Experience in case management within healthcare, counselling, social work, psychology, human resources or other related industries
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Demonstrated experience and knowledge of Trauma Informed Care and supporting diverse people who have experienced trauma
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Demonstrated authentic, compassionate, empathetic responses in front line service delivery
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Demonstrated experience responding to/managing disclosures through a trauma informed lens
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Experience in triage, risk assessment and safety planning, preferable in area of harmful behaviours
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An understanding of addressing racism, discrimination, bullying and harassment, sexual harassment and sexual assault and other complex cases
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Demonstrated cultural responsiveness and commitment to working with Indigenous people
What We Offer
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A permanent role with Rio Tinto, where safety is the top priority
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Competitive salary with annual incentive program
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Subsidised private health insurance for employees and immediate family
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Share ownership plan and company-provided insurance
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Salary packaging options and career development support
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Paid leave for all life’s moments – annual, parental, and sick leave
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Access to wellbeing programs and exclusive employee discounts
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Potential domestic relocation assistance
#gts
About Rio Tinto
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.
Every Voice Matters
At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.
JOB_POSTING-3-11247
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs—striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.
At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities, and people from different cultural backgrounds.
We are committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us who we are.
Take your leadership career to the next level.
Where can Rio Tinto take you?
You’re passionate and ambitious with tremendous career aspirations. The breadth and growth of our organisation empowers you to define your ideal career path.
Take a look at Katie’s career journey
Take a look at Theresia’s career journey
- 2022 - PresentManager Projects - Energy DevelopmentBrisbane, Queensland, Australia
- 2021Superintendent Operations CentreBrisbane, Queensland, Australia
- 2020Development / Drill and Blast SuperintendentPilbara, Western Australia
- 2019Deputy Quarry ManagerPilbara, Western Australia
- 2018Development SupervisorPilbara, Western Australia
- 2017Senior Engineer of Drill, Blast and SurveyPilbara, Western Australia
- 2016Production EngineerPilbara, Western Australia
- 2015Mine scheduler - 2 week plannerPilbara, Western Australia
- 2014Drill and Blast EngineerPilbara, Western Australia
- 2012Graduate Mining EngineerPilbara, Western Australia
- 2022 – PresentChief advisor Nature SolutionsJohannesburg, Gauteng, South Africa
- 2018 – 2022Head of Environment, Global HSESMontreal, Quebec, Canada
- 2016 – 2018Principal advisor: EnvironmentJohannesburg, Gauteng, South Africa
- 2013 – 2016Superintendent: Ecology and RehabilitationRichards Bay Minerals, KZN, South Africa
- 2012 – 2013EcologistRichards Bay Minerals, KZN, South Africa
Working at Rio Tinto
Help us deliver the materials that make human progress possible.
The plane you’re flying in just landed. You fire up your phone and get your laptop out of the overhead bin. Immediately, you’re in work mode – thousands of miles from your office. Do you ever stop to think about all the materials that make life in the 21st century possible? At Rio Tinto, we discover, develop and deliver the materials that drive human progress. When you work with us, you’ll experience advantages you won’t find anywhere else.
Working in one of our function’s teams
We supply the materials that drive human progress. You make it all possible.
With business operations that stretch from Vancouver, British Columbia, to Perth, Western Australia, we have exciting opportunities in virtually every discipline imaginable. From HR to marketing, finance to technology, infrastructure to supply chain, and much more, the opportunities are endless. Join us and enjoy:
Our application process
01
Apply
The first thing you’ll need to do is apply to the role. You can do this with your LinkedIn profile or you can upload your resume. We’ll also ask you to complete a few questions before you submit your application.
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Undergo assessments
Our assessments are designed to help us work out whether you are suitable for the role. We will let you know which ones you’ll need to complete.
03
Interview(s)
Our interviews could be in person or online. It’s a great opportunity for us to get to know you a bit better, answer any of your questions and talk about the exciting career opportunity you have applied for.
04
Offers and checks
At this stage, we will let you know if you have been successful. If you have been, we’ll need to conduct a couple of checks, such as a background or security check. You may also need to do a medical assessment depending on the role you have applied for.
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Join the Rio Tinto team
Once the checks have been completed, we’ll be in touch to talk with you about your start date and answer any questions you may have before you start with us.