Analyst, Customer Service
- Join a leading global company
- Permanent employment which includes a huge range of additional benefits
- This role can be based in Montreal, Quebec or Chicago, Illinois
- For Illinois-based roles the expected global salary is $80,000-$94,000 USD
About the role
Finding better ways™ to provide the materials the world needs.
We are looking for a Customer Service Analyst to deliver customer service excellence through strong communication and stakeholder engagement skills at all times in relation to the sales of Aluminium in the Atlantic region.
This role is a great opportunity to ensure clear communication channels and engagement with all internal and external bodies, including customers, port agents, logistics companies and other internal departments such as commercial service, logistics, sales and finance to coordinate deliveries and ensure contractual obligations are met.
Reporting into the Manager, Customer Service, you will be responsible for:
- Understanding the customer’s needs and responding to all customer enquiries/ requests in a timely fashion
- Assisting with implementing customer solutions that create value for RTA and for our customers and that complement RTA's operations or future development opportunities.
- Developing and maintaining effective business relationships with internal and external stakeholders including but not limited to Sales, Metal Management, Portfolio, Logistics, and Commercial Services as required.
- Full understanding of Incoterms, supply chain workflow and payment terms.
- Ensuring flawless deliveries for all Aluminium transactions by maintaining clear and auditable electronic records for all contracts.
- Managing the order to cash execution of each contract independently
- Managing the logistics and forecasting, supply, and demand processes to meet customer’s requirements and internal stakeholders within operations, scheduling, and logistics team.
- Coordinating and managing customer’s monthly orders and pricing declarations through the creation and maintaining of sales orders.
- Being able to multitask customer requirements, co-ordination of deliveries, pricing, resolving queries and reporting.
- Identifying areas of risk and ensure these are escalated promptly and addressed or mitigated.
- Supporting and facilitating business improvement projects with the key objective of ensuring the capability to scale business as usual activities (BAU) efficiently and launch new initiatives with agility.
- Engaging with internal stakeholders based in Commercial eg Digital, Logistics, Metal Management, Commercial Services in delivery of sales execution and business improvement projects.
About You
To be successful in this role you should have:
- A Bachelor’s degree in business, supply chain or other relevant study
- Excellent communication skills both written and spoken in English, French is a plus.
- Commitment to always delivering exceptional customer service.
- Manage customer expectations through negotiations and resolving issues.
- Attention to detail.
- Ability to operate effectively, accurately, and independently under pressure in a multi-tasking environment.
- Proficient use of Excel and Power BI.
- Strong communication skills and the ability to work collaboratively across internal teams and externally
- Exposure to SAP or other similar ERP systems will also be beneficial.
- Strong time management and analytical skills and ability to work in a highly dynamic/complex business environment, managing deliverables and stakeholders whilst maintaining autonomy and self-motivation.
What we offer
Be recognized for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.
- A work environment where safety is always the number one priority
- Career development & education assistance to further your technical or leadership ambitions
- A competitive base salary reflective of your skills and experience with annual incentive program
- Ongoing access to family-friendly health and medical programs, pension and savings plans
- Attractive share ownership plan
- Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)
- Exclusive employee discounts
#LI-Hybrid
About Rio Tinto
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.
Every Voice Matters
Rio Tinto is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, sex, age, religion, national origin, disability, or any other characteristic protected by federal, state, or local law.
We are committed to an inclusive environment where people feel safe, respected and valued. We want our people to feel that all voices are heard and that a variety of perspectives are not only welcome but are essential to our success. We treat all our people fairly and with dignity.
Rio Tinto participates in E- Verify to confirm work authorization. Please visit http://www.ucis.gov/ for more information.
JOB_POSTING-3-11603
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs—striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.
Rio Tinto is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, sex, age, religion, national origin, disability, or any other characteristic protected by federal, state, or local law.
We are committed to an inclusive environment where people feel safe, respected and valued. We want our people to feel that all voices are heard and that a variety of perspectives are not only welcome but are essential to our success. We treat all our people fairly and with dignity.
Rio Tinto participates in E- Verify to confirm work authorization. Please visit http://www.ucis.gov/ for more information.
Take your leadership career to the next level.
Where can Rio Tinto take you?
You’re passionate and ambitious with tremendous career aspirations. The breadth and growth of our organisation empowers you to define your ideal career path.
Take a look at Katie’s career journey
Take a look at Shona’s career journey
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Working at Rio Tinto
Help us deliver the materials that make human progress possible.
The plane you’re flying in just landed. You fire up your phone and get your laptop out of the overhead bin. Immediately, you’re in work mode – thousands of miles from your office. Do you ever stop to think about all the materials that make life in the 21st century possible? At Rio Tinto, we discover, develop and deliver the materials that drive human progress. When you work with us, you’ll experience advantages you won’t find anywhere else.
Working in a technical role at Rio Tinto
Your advanced expertise will help drive human progress.
We’ve developed technical capabilities through nearly 150 years of discovering, planning, and operating mines in every corner of the world. We’re an open, connected international team of technical specialists using some of the most sophisticated tools and robust data on the planet. Join us and experience:
Our application process
01
Apply
The first thing you’ll need to do is apply to the role. You can do this with your LinkedIn profile or you can upload your resume. We’ll also ask you to complete a few questions before you submit your application.
02
Undergo assessments
Our assessments are designed to help us work out whether you are suitable for the role. We will let you know which ones you’ll need to complete.
03
Interview(s)
Our interviews could be in person or online. It’s a great opportunity for us to get to know you a bit better, answer any of your questions and talk about the exciting career opportunity you have applied for.
04
Offers and checks
At this stage, we will let you know if you have been successful. If you have been, we’ll need to conduct a couple of checks, such as a background or security check. You may also need to do a medical assessment depending on the role you have applied for.
05
Join the Rio Tinto team
Once the checks have been completed, we’ll be in touch to talk with you about your start date and answer any questions you may have before you start with us.