About the role
We are looking for a P2P Concierge Analyst, to efficiently manage the P2P Service desk queries as well as improve end-user experience. The selected individual will work as part of a global P2P team with the overall ambition of improving P2P service delivery. This individual will be supporting the Quebec French speaking region.
What the role entails
This position is an excellent opportunity to join the Global P2P Operations team based in Gurgaon. This dynamic team plays an integral role in managing and improving the end user experience via the Concierge Helpdesk. Working in a collaborative environment, the team is responsible for ensuring efficient P2P ticket management whilst managing high standard of service delivery and technical know-how.
Reporting Line: Advisor – P2P Concierge
Scope: Your scope will include (but not limited to) below:
- Process Buy / Accounts Payable / Vendor Master / Expense Management queries via the Service now platform within the agreed Service Level Agreements (SLA) by maintaining E2E ownership
- Process transactions basis the query on SAP
- Ensure all processed being followed are compliant and in adherence of all controls etc
- Communicate with requestor / end user keeping customer satisfaction in mind
- Familiar with the E2E P2P Process to resolve escalation internally where and when possible limiting amount of time spent and stakeholder involvement in resolution
- Perform RCA on escalations / issues to identify gaps and propose sustainable solutions to improve CSAT (Customer Satisfaction) score
- Collaborate with multiple teams to provide end to end solutions to the end user as well as identify scope for process improvements
- Ensure sound P2P processes are followed, and ticket management is completed in accordance with pre-established process, documentation and governance requirements
- Leverage strong process expertise and awareness to drive best practices
- Resolve problems with an open mind, viewing them as challenges rather than obstacles.
- Relationship and stakeholder management at different levels within the organization
- Answer inbound calls for customer queries via the concierge helpline
- Perform necessary actions basis the request received on the helpline
- Ensure all queries received on the helpline are resolved timely and accurately
- Act as one stop shop for E2E P2P queries
- Assist EU in P2P process familiarization surrounding their query
- Act as an advocate for P2P service delivery model service standard
- Take accountability for own performance and understand the impacts of behaviors and actions on others
About yourself
We are looking for passionate candidates having:
- B2 level in French proficiency, focusing on Quebec French
- A graduate degree in Procurement or Finance or any other equivalent stream
- 3-5 years of work experience in P2P domain with experience in Buy / Procurement / Invoice Processing / Vendor Payments / Reconciliation processes
- Experience on working in Service Now/ RTTMS environment and SAP
- A process improvement mindset
- Ability to influence stakeholders
- Proven experience in delivery of process standardization and implementing best practices
- Ability to work in a fast-paced environment and adhere to tight deadlines
- Flexibility to support different geographies by working in different shifts
- A collaborative approach, ability to work across organizational lines, as a team
- Strong exposure to global business environments and global roles
- Effective interpersonal and communication skills
- Analytical and problem-solving skills
- A self-driven, proactive, result oriented, structured attitude
- Excellent proficiency in Microsoft Office products
About Rio Tinto
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.
Respect and Inclusion
At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds.
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.
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Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs—striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.
At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities, and people from different cultural backgrounds.
We are committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us who we are.
Start your application
Take your leadership career to the next level.
Where can Rio Tinto take you?
You’re passionate and ambitious with tremendous career aspirations. The breadth and growth of our organisation empowers you to define your ideal career path.
Take a look at Katie’s career journey
Take a look at Shona’s career journey
- 2022 - PresentManager Projects - Energy DevelopmentBrisbane, Queensland, Australia
- 2021Superintendent Operations CentreBrisbane, Queensland, Australia
- 2020Development / Drill and Blast SuperintendentPilbara, Western Australia
- 2019Deputy Quarry ManagerPilbara, Western Australia
- 2018Development SupervisorPilbara, Western Australia
- 2017Senior Engineer of Drill, Blast and SurveyPilbara, Western Australia
- 2016Production EngineerPilbara, Western Australia
- 2015Mine scheduler - 2 week plannerPilbara, Western Australia
- 2014Drill and Blast EngineerPilbara, Western Australia
- 2012Graduate Mining EngineerPilbara, Western Australia
- 2022 – PresentGeneral Manager Weipa OperationsWeipa, Far North Queensland, Australia
- 2020General Manager Bell Bay AluminiumLaunceston, Tasmania, Australia
- 2017Metal products DepartmentBoyne SmeltersGladstone, Queensland, Australia
- 2014Reduction line Manager – Boyne SmeltersGladstone, Queensland, Australia
- 2012Services department Manager Boyne SmeltersGladstone, Queensland, Australia
- 2011Manager Health, Safety, Environment and business improvement Boyne SmeltersGladstone, Queensland, Australia
- 2010Lean Six Sigma Black Belt – Boyne SmeltersGladstone, Queensland, Australia
- 2009Operations SuperintendentGladstone, Queensland, Australia
- 2005Operations SuperintendentLaunceston, Tasmania, Australia
- 2004Graduate EngineerLaunceston, Tasmania, Australia
Working at Rio Tinto
Help us deliver the materials that make human progress possible.
The plane you’re flying in just landed. You fire up your phone and get your laptop out of the overhead bin. Immediately, you’re in work mode – thousands of miles from your office. Do you ever stop to think about all the materials that make life in the 21st century possible? At Rio Tinto, we discover, develop and deliver the materials that drive human progress. When you work with us, you’ll experience advantages you won’t find anywhere else.
Working in a technical role at Rio Tinto
Your advanced expertise will help drive human progress.
We’ve developed technical capabilities through nearly 150 years of discovering, planning, and operating mines in every corner of the world. We’re an open, connected international team of technical specialists using some of the most sophisticated tools and robust data on the planet. Join us and experience:
Our application process
01
Apply
The first thing you’ll need to do is apply to the role. You can do this with your LinkedIn profile or you can upload your resume. We’ll also ask you to complete a few questions before you submit your application.
02
Undergo assessments
Our assessments are designed to help us work out whether you are suitable for the role. We will let you know which ones you’ll need to complete.
03
Interview(s)
Our interviews could be in person or online. It’s a great opportunity for us to get to know you a bit better, answer any of your questions and talk about the exciting career opportunity you have applied for.
04
Offers and checks
At this stage, we will let you know if you have been successful. If you have been, we’ll need to conduct a couple of checks, such as a background or security check. You may also need to do a medical assessment depending on the role you have applied for.
05
Join the Rio Tinto team
Once the checks have been completed, we’ll be in touch to talk with you about your start date and answer any questions you may have before you start with us.