Manager – Work Management, IS&T, APAC – Australia
- Join our team at Rio Tinto and play a pivotal role in shaping the future of technology.
- Play a crucial role in shaping the strategic direction of our Technology Platforms and driving positive change.
- Collaborate with a supportive leadership team dedicated to your growth.
- Permanent full-time role in our Brisbane office.
About the Role
We are on the lookout for a Manager Work Management to join our high performing team here in APAC.
Reporting to the Senior Manager – Technical Enablement you will enable effective management of workforce demand and maintain a consolidated view of workloads and unplanned demand for Technology Platforms. Your role also includes ownership of the capacity and performance management ITSM process.
Key Responsibilities
Manage people and promote Rio Tinto values:
- Lead and mentor staff using a supportive and collaborative approach.
- Develop and foster a culture of collaboration and inclusiveness.
- Respect and value the diversity of team members.
- Demonstrate commitment to HSE and Rio Tinto’s core values.
Demand Planning:
- Ownership and accountability for the demand intake process and tool set, demand forecast and providing insights.
- Develop strategic plans to drive and improve forecast accuracy.
- Report and monitor KPI’s and define action plans.
- Participate in strategic and financial planning processes.
- Build demand planning capability within Technology Platforms.
- Make or escalate the final decision in case of demand related decisions.
Capacity Planning:
- Own and manage Technology Platforms supply planning process, including overseeing and providing guidance for capacity planning process and tool improvement .
- Accountable for successful implementation of supply planning process improvement initiatives.
- Work with the SMO lead to facilitate sharing of best practices.
- Responsible for monitoring current technology adoption and effectiveness (work management related).
- Responsible for work management technology roadmap – continually assessing additional needs for tools and technology and the path to get there.
- Serve as a single point of contact for facilitation of capacity business process and technology improvement initiatives.
- Define metrics and reporting to enable operational activities.
- Ensure system and process adherence to enable measurement consistency.
Process ownership:
- Design, implementation, governance, measurement, reporting and improvement of the IT Service Management Capacity & Performance Management process / capability. This includes coaching and training service delivery teams.
What You’ll Bring
We value diverse skills and experiences. If you meet some of these requirements, but not all, we still encourage you to apply.
Technical Skills
Resource Management – Demonstrated ability to effectively allocate and manage resources (people, budget, technology) to achieve project objectives.
Demand and Capacity Management – Proven track record in forecasting demand, optimizing capacity, and balancing workloads to ensure efficient service delivery.
ITSM Process Design, Implementation, Measurement, and Improvement – Expertise in designing, implementing, and optimising IT Service Management (ITSM) processes (e.g., incident management, problem management, change management) using industry best practices (e.g., ITIL). Ability to measure process performance and drive continuous improvement.
Interpersonal and Leadership Skills
People Leadership – Strong leadership skills to motivate, mentor, and develop teams. Ability to foster a positive and collaborative work environment.
Effective Communication – Excellent verbal and written communication skills to effectively communicate with business and IT stakeholders at all levels. Ability to tailor communication style to different audiences.
Stakeholder Engagement – Proven ability to build and maintain strong relationships with stakeholders, drive process participation, and foster a culture of collaboration.
Negotiation and Influence – Strong negotiation and influence skills to resolve conflicts, build consensus, and drive positive outcomes.
Additional Considerations
ITIL Certification – While not strictly required, ITIL certification (e.g., ITIL Foundation, ITIL Practitioner) can be a valuable asset for this role.
Experience with IT Service Management Tools: Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) is desirable.
Industry Knowledge – Experience in enterprise organisations is advantageous, primarily in the resources sector also desirable.
Join us in finding better ways to provide the materials the world needs. Apply now to be part of a dynamic and forward-thinking team at Rio Tinto
What we offer
- We offer a range of flexible working and leave options,so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you, including requests for part time hours.
- Be recognised for your contribution, your thinking and your hard work, and go home knowing you have helped the world progress.
- An excellent base salary reflective of your skills and experience with annual incentive program.
- Comprehensive medical benefits including subsidised private health insurance for employees and immediate family.
- Attractive share ownership plan.
- Extensive salary sacrifice & salary packaging options.
- Career development & education assistance to further your technical or leadership ambitions.
- Exclusive employee discounts (banking, accommodation, cars, retail and more).
- Domestic relocation if required.
Every Voice Matters
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.
At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTQ+ community, mature workers, people with disabilities and people from diverse cultural backgrounds.
Please note, to be successfully considered for this role you must complete all pre-screening questions.
RITM12415258
Take your leadership career to the next level.
Where can Rio Tinto take you?
You’re passionate and ambitious with tremendous career aspirations. The breadth and growth of our organisation empowers you to define your ideal career path.
Take a look at Katie’s career journey
- 2022 - PresentManager Projects - Energy DevelopmentBrisbane, Queensland, Australia
- 2021Superintendent Operations CentreBrisbane, Queensland, Australia
- 2020Development / Drill and Blast SuperintendentPilbara, Western Australia
- 2019Deputy Quarry ManagerPilbara, Western Australia
- 2018Development SupervisorPilbara, Western Australia
- 2017Senior Engineer of Drill, Blast and SurveyPilbara, Western Australia
- 2016Production EngineerPilbara, Western Australia
- 2015Mine scheduler - 2 week plannerPilbara, Western Australia
- 2014Drill and Blast EngineerPilbara, Western Australia
- 2012Graduate Mining EngineerPilbara, Western Australia
Working at Rio Tinto
Help us deliver the materials that make human progress possible.
The plane you’re flying in just landed. You fire up your phone and get your laptop out of the overhead bin. Immediately, you’re in work mode – thousands of miles from your office. Do you ever stop to think about all the materials that make life in the 21st century possible? At Rio Tinto, we discover, develop and deliver the materials that drive human progress. When you work with us, you’ll experience advantages you won’t find anywhere else.
Our application process
01
Apply
The first thing you’ll need to do is apply to the role. You can do this with your LinkedIn profile or you can upload your resume. We’ll also ask you to complete a few questions before you submit your application.
02
Undergo assessments
Our assessments are designed to help us work out whether you are suitable for the role. We will let you know which ones you’ll need to complete.
03
Interview(s)
Our interviews could be in person or online. It’s a great opportunity for us to get to know you a bit better, answer any of your questions and talk about the exciting career opportunity you have applied for.
04
Offers and checks
At this stage, we will let you know if you have been successful. If you have been, we’ll need to conduct a couple of checks, such as a background or security check. You may also need to do a medical assessment depending on the role you have applied for.
05
Join the Rio Tinto team
Once the checks have been completed, we’ll be in touch to talk with you about your start date and answer any questions you may have before you start with us.