Care Hub Specialist
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Make a Difference – Support employees through person-centred, trauma-informed care.
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Drive Continuous Improvement – Lead initiatives that enhance Care Hub services and processes.
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Collaborate and Grow – Work with global teams and develop expertise in case management.
About the Role:
The Care Hub Specialist reports to the Care Hub Regional Manager and plays a key role in delivering case management services. This includes providing essential case management under the guidance of a Support Partner or Regional Manager, ensuring a person-centred and trauma-informed approach.
Additional responsibilities include:
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Managing the Care Hub general query process, inbox, and calendar.
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Upholding document control governance.
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Coordinating team training, learning sessions, and stakeholder engagement events.
This role offers valuable experience in case management and opportunities to develop skills for future growth within the Care Hub.
Key Responsibilities:
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Manage cases with supervision, applying a person-centred, trauma-informed approach.
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Provide guidance and wellbeing support for cases not requiring BCO-managed resolution.
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Oversee the Care Hub general query process, ensuring timely responses and coordination with SMEs.
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Support team routines and scheduling to ensure availability and participation.
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Assist in organising training and learning sessions for continuous team development.
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Lead document control governance, ensuring accuracy, confidentiality, and compliance.
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Drive continuous improvement projects and process refinement initiatives.
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Monitor compliance controls to maintain Care Hub standards.
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Collaborate with internal groups to align Care Hub efforts across the organisation.
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Coordinate stakeholder engagement activities, including events and roadshows.
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Act as a myVoice Ambassador, supporting awareness campaigns and presenting at key forums.
What You’ll Bring:
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Bachelor’s degree or relevant experience in health, social work, or human resources.
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Authentic, compassionate, and empathetic responses in frontline service delivery.
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Strong communication and interpersonal skills.
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Experience in risk assessment, safety planning, and case management within healthcare, counselling, social work, psychology, HR, or related fields.
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Understanding of Trauma-Informed Care and person-centred approaches for supporting individuals who have experienced workplace trauma.
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Ability to manage multiple priorities and maintain clear communication with stakeholders.
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Proficiency with platforms such as SharePoint, Teams, and case management systems.
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Project management experience is an asset.
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Cultural responsiveness and commitment to working with Indigenous communities.
What We Offer:
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A permanent role with Rio Tinto, where safety is the top priority.
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Competitive salary with annual incentive program.
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Subsidised private health insurance for employees and immediate family.
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Share ownership plan and company-provided insurance.
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Salary packaging options and career development support.
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Paid leave for all life’s moments – annual, parental, and sick leave.
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Access to wellbeing programs and exclusive employee discounts.
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Potential domestic relocation assistance.
#gts
About Rio Tinto
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.
Every Voice Matters
At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.
JOB_POSTING-3-11240
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs—striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.
At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities, and people from different cultural backgrounds.
We are committed to an inclusive environment where people feel comfortable being themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us who we are.
Take your leadership career to the next level.
Where can Rio Tinto take you?
You’re passionate and ambitious with tremendous career aspirations. The breadth and growth of our organisation empowers you to define your ideal career path.
Take a look at Katie’s career journey
Take a look at Theresia’s career journey
- 2022 - PresentManager Projects - Energy DevelopmentBrisbane, Queensland, Australia
- 2021Superintendent Operations CentreBrisbane, Queensland, Australia
- 2020Development / Drill and Blast SuperintendentPilbara, Western Australia
- 2019Deputy Quarry ManagerPilbara, Western Australia
- 2018Development SupervisorPilbara, Western Australia
- 2017Senior Engineer of Drill, Blast and SurveyPilbara, Western Australia
- 2016Production EngineerPilbara, Western Australia
- 2015Mine scheduler - 2 week plannerPilbara, Western Australia
- 2014Drill and Blast EngineerPilbara, Western Australia
- 2012Graduate Mining EngineerPilbara, Western Australia
- 2022 – PresentChief advisor Nature SolutionsJohannesburg, Gauteng, South Africa
- 2018 – 2022Head of Environment, Global HSESMontreal, Quebec, Canada
- 2016 – 2018Principal advisor: EnvironmentJohannesburg, Gauteng, South Africa
- 2013 – 2016Superintendent: Ecology and RehabilitationRichards Bay Minerals, KZN, South Africa
- 2012 – 2013EcologistRichards Bay Minerals, KZN, South Africa
Working at Rio Tinto
Help us deliver the materials that make human progress possible.
The plane you’re flying in just landed. You fire up your phone and get your laptop out of the overhead bin. Immediately, you’re in work mode – thousands of miles from your office. Do you ever stop to think about all the materials that make life in the 21st century possible? At Rio Tinto, we discover, develop and deliver the materials that drive human progress. When you work with us, you’ll experience advantages you won’t find anywhere else.
Working in one of our function’s teams
We supply the materials that drive human progress. You make it all possible.
With business operations that stretch from Vancouver, British Columbia, to Perth, Western Australia, we have exciting opportunities in virtually every discipline imaginable. From HR to marketing, finance to technology, infrastructure to supply chain, and much more, the opportunities are endless. Join us and enjoy:
Our application process
01
Apply
The first thing you’ll need to do is apply to the role. You can do this with your LinkedIn profile or you can upload your resume. We’ll also ask you to complete a few questions before you submit your application.
02
Undergo assessments
Our assessments are designed to help us work out whether you are suitable for the role. We will let you know which ones you’ll need to complete.
03
Interview(s)
Our interviews could be in person or online. It’s a great opportunity for us to get to know you a bit better, answer any of your questions and talk about the exciting career opportunity you have applied for.
04
Offers and checks
At this stage, we will let you know if you have been successful. If you have been, we’ll need to conduct a couple of checks, such as a background or security check. You may also need to do a medical assessment depending on the role you have applied for.
05
Join the Rio Tinto team
Once the checks have been completed, we’ll be in touch to talk with you about your start date and answer any questions you may have before you start with us.