Lead UX Designer

Lead Designer (UX)

• Shape global user experiences in a high-impact role with Rio Tinto’s Modern ERP transformation
• Lead design strategy for enterprise applications used by thousands worldwide
• Drive innovation through user research, agile collaboration, and cutting-edge design tools

About this role

Join us as a UX Designer and Help Shape the Future of Global Enterprise Tech at Rio Tinto! Are you ready to make a real impact on a global scale? We’re on the lookout for a passionate UX Designer to help revolutionize the way our people work around the world. You'll play a key role in designing intuitive, user-friendly interfaces for enterprise front-end applications that support critical business processes and operations—boosting productivity, efficiency, and user satisfaction.

This is a career-defining opportunity to shape best practices and lead the way as Rio Tinto launches its cutting-edge Modern ERP program. You'll be at the forefront of a major digital transformation, with the chance to leave your mark on a global business.

Responsibilities include:

User Research and Analysis

• Conduct in-depth user research through interviews, surveys, and usability testing.
• Identify user needs, pain points, and preferences.
• Analyse user data to drive informed design decisions and optimize the user experience

Information Architecture

• Develop clear and effective information architecture strategies.
• Organize and present content within SAP Fiori applications for maximum usability.

Interaction Design

• Design intuitive, efficient, and user-friendly interactions.
• Ensure alignment with user expectations and industry best practices.

Usability Testing

• Plan and conduct usability tests to validate design solutions.
• Analyse test results and iterate designs based on user feedback.

Collaboration and Communication

• Partner closely with cross-functional teams including product managers, developers, and subject matter experts.
• Ensure alignment across stakeholders and deliver cohesive, high-quality user experiences.
• Clearly communicate design concepts, decisions, and rationale to stakeholders at all levels.

What you’ll bring:

• Bachelor’s degree in computer science, Information Systems, UX Design, or a related field
• Up to 6 years of experience in enterprise systems thinking, with a strong focus on:
• User experience (UX)
• Interaction design
• Human-centred design frameworks
• Deep understanding of enterprise (B2B) environments and the practical application of UX principles
• Proven experience in UX strategy and user-centered design within large, complex organizations
• Familiarity with Agile methodologies, with an emphasis on rapid iteration and continuous improvement
• Hands-on experience with design systems, UX patterns, and component libraries
• Basic knowledge of front-end technologies (HTML, CSS, JavaScript) and how they integrate with back-end systems and architectures

Desirable skills:

• SAP Fiori Expertise In-depth knowledge of SAP Fiori design guidelines, standards, and best practices
• SAP Activate Experience Familiarity with working in environments that follow the SAP Activate methodology
• WalkMe or Similar Tool Experience Hands-on experience using digital adoption platforms like WalkMe for in-app user guidance and support
• User Analytics Experience Defining, implementing, and tracking user engagement metrics using tools such as Google Analytics, Mixpanel, Pendo, or similar
• Technical Understanding A foundational understanding of web development technologies, including HTML, CSS, and JavaScript
• Global Experience Working in a global environment with an understanding of cultural nuances that influence user behavior and expectations
• Agile Methodology Familiarity Comfortable working within Agile development environments, contributing to iterative design and continuous improvement
• Accessibility and Inclusive Design Knowledge of accessibility standards and best practices for inclusive design that meets the needs of diverse users

What we offer

Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress

• A work environment where safety is always the number one priority
• A permanent position working directly for Rio Tinto
• A competitive base salary reflective of your skills and experience with annual incentive program
• Comprehensive medical benefits including subsidised private health insurance for employees and immediate family               
• Attractive share ownership plan
• Company provided insurance cover
• Extensive salary sacrifice & salary packaging options
• Career development & education assistance to further your technical or leadership ambitions
• Ongoing access to family-friendly health and medical wellbeing support
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)
• Exclusive employee discounts (banking, accommodation, cars, retail and more)

We are finding better ways to simplify our operations, expand our capability and improve productivity, to do this we are embarking on an exciting journey that will transition us to a modern Enterprise Resource Planning (ERP) platform moving from an old, outdated technology (currently RTBS) to a new digitally enabled S/4 Hana and application ecosystem.

An effective RTBS is a key enabler to Best Operator, given 30-60 per cent of our frontline time is spent in the system. To deliver this change we must ensure that we work closely with each of the Product Group’s (PGs) and Functions to modernise how we operate in the system. Consequently, this is not a technology led program, it is business led.

Where you’ll be working

The newly created ERP Implementation Program team within the PMO function will bring together a variety of specialist skillsets to shape our digital future and simplify, automate, modernise and improve our ways of working globally.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

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