IT Field Support Officer

IT Field Support Officer

• Be part of a group that is safety driven and values inclusion
• Excellent work environment where people are valued and respected 
• Permanent position based in Salt Lake City, UT

About the role

Finding better ways™ to provide the materials the world needs.

We are looking for an IT Field Support Officer – Americas who will play a crucial role in providing advice and operational support to solutions provided by group IT within Rio Tinto. This role contributes to the management and alignment of customer expectations against IS&T priorities to ensure seamless operational performance

This role will provide day-to-day management and support of IS&T for RTX Technical Applications and infrastructure to RTX employees in both office and remote location. Reporting to the Superintendent – Operational Support, you will be

• Overseeing End-to-End Technical Support: Delivering responsive, hands-on support for RTX systems, applications, and infrastructure, ensuring minimal disruption to business operations across diverse environments.
• Ensuring all on-premises IT equipment—whether in office hubs or remote field locations—is configured, maintained, and optimised for performance, security, and compliance.
• Acting as the primary liaison with external service providers and internal stakeholders to scope, implement, and support new or modified location requirements.
• Maintaining accurate inventories of hardware and software assets, ensuring alignment with IS&T standards and lifecycle management practices.
• Supporting critical infrastructure and applications that underpin RTX’s technical operations, reducing downtime and enabling safe, efficient field execution.
• Capturing and maintaining technical documentation to support continuity, onboarding, and future scalability of IS&T services.

What you’ll bring

To be successfully considered for this role, you will have:

• A strong safety mindset
• 5-7 years of experience working on an Operations team 
• Bachelor’s Degree in IT or related field
• Excellent communication skills, both written and spoken
• A successful track record of vendor and contract management
• Proven track record of providing excellent customer service.
• A broad understanding of IT equipment and systems
• Willingness to learn and adapt to new technologies and processes.
• Willingness and ability to travel to remote exploration sites, both domestically and internationally 2–3 times per year.
• Spanish language proficiency is considered an asset.

What we offer

Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress

• A work environment where safety is always the number one priority
• Competitive base salary reflective of your skills and experience with an annual incentive bonus
• Access to top-tier family-friendly health programs including medical, prescription drug, dental, vision, life insurance coverage, and various voluntary benefits
• Excellent retirement plan including up to 6% defined company contribution; Generous 401k matching program
• Attractive share ownership plan
• Comprehensive leave policies which cover all the moments that matter in life: PTO (paid time off), paid holidays, and paid bereavement leave
• A generous parental leave policy, which ensures you’re able to spend quality time with your new family
• Discount programs for leisure purposes and access to Virgin Pulse with incentives supporting your wellbeing
• Access to our Employee Assistance Program (EAP), which provides confidential counselling or expert guidance for you and your family to help get through life’s challenges

Where you will be working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritize critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters

Rio Tinto is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, sex, age, religion, national origin, disability, or any other characteristic protected by federal, state, or local law.

We are committed to an inclusive environment where people feel safe, respected and valued. We want our people to feel that all voices are heard and that a variety of perspectives are not only welcome but are essential to our success. We treat all our people fairly and with dignity.

Rio Tinto participates in E- Verify to confirm work authorization. Please visit http://www.ucis.gov/ for more information.

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