Specialist Operational Technology

Specialist Operational Technology | Brisbane

• Support critical technology systems that enable safe and efficient mining operations
• Work across Wenco Fleet Management System, CAT Terrain and Wenco Readyline
• Drive system improvements, lifecycle upgrades and optimisation across production systems
• Collaborate with operational teams, technical specialists and technology vendors

About the role

Finding better ways to provide the materials the world needs.

We are looking for a Specialist Operational Technology to provide technical support and ongoing improvement of key mining production systems.

In this role, you will provide Level 2 and Level 3 support across our fleet management and mining technology platforms, helping ensure systems remain reliable, supported and aligned with operational requirements.

You will work closely with business stakeholders and vendors to resolve technical issues, identify improvement opportunities and translate operational requirements into effective technical solutions. You will also contribute to system upgrades and lifecycle management, knowledge management and the ongoing optimisation of production systems.

This is a great opportunity for someone with strong mining systems experience who enjoys combining hands-on technical problem solving with stakeholder engagement and continuous improvement.

Key Responsibilities

• Provide Level 2 and Level 3 support for mining systems, including Wenco Fleet Management System, CAT Terrain and Wenco Readyline
• Identify, initiate and deliver system improvements and upgrades through effective lifecycle management
• Define and develop business and functional requirements in collaboration with key stakeholders
• Translate operational requirements into functional and technical solutions
• Support the ongoing health, maintenance and performance of relevant production systems
• Engage with technology vendors to resolve issues and identify business improvement opportunities
• Support appropriate service management processes and practices
• Contribute to the optimisation and utilisation of technology solutions
• Develop and maintain internal technical documentation and knowledge resources
• Build productive relationships across operations, technical teams, vendors and other stakeholders

What you’ll bring

To be successfully considered for this role, you will have:

• A Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems or a related discipline
• Experience working with fleet management or mining production systems
• Proficiency with Wenco Fleet Management System, CAT Terrain and/or Wenco Readyline
• Technical knowledge and experience across Windows operating systems and Windows Server environments
• Knowledge of Microsoft SQL Server and SSRS
• An understanding of mining practices and plant or operational environments
• Strong analytical and problem-solving capability, with the ability to troubleshoot complex system issues
• Strong stakeholder engagement and relationship-building skills
• The ability to collaborate across multiple teams, regions and time zones
• Strong written and verbal communication skills, including the ability to translate complex business requirements into practical technical solutions

It will also be beneficial if you have:

• Experience with other Manufacturing Execution Systems (MES) or operational technology platforms
• Knowledge of historians, Power BI and/or SSRS
• Familiarity with enterprise platforms, integration patterns, data and analytics ecosystems
• Knowledge of cyber security, architecture governance and risk considerations within industrial environments

What we offer

• A work environment where safety is always the number one priority
• A permanent position working directly for Rio Tinto
• A competitive base salary reflective of your skills and experience
• Annual incentive program
• Ongoing access to family-friendly health and medical wellbeing support
• Leave for all of life’s reasons, including personal, cultural and parental leave
• Career development and learning opportunities within a global organisation

Where you’ll be working

Our Brisbane office is located in the heart of Queensland's capital city, close to public transport, dining and cultural precincts. As part of Rio Tinto's Business Services team, you'll work alongside talented professionals who support operations and projects across Australia and around the world.

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About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Respect and Inclusion

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

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