Customer Service Officer – Metals

Why explore

• ​A challenging opportunity to work in our World Class Aluminium commercial team

• Exposure to global operations, processes, and stakeholders

• Gain exposure across our global commercial business

• Based in Singapore, a global commercial hub for Rio Tinto

About the role

​ The objective of RTA Sales & Marketing (S&M) is to be the preferred supplier of aluminium to customers in our selected market areas. The Asia Pacific (APAC) S&M Team manages the planning, sales, delivery, collection and reporting process for four aluminium smelters in Australia and New Zealand, producing approximately 1 million tons of primary aluminium products for regional (principally Asia Pacific) markets.

We are looking for a Customer Service Officer (Metals) to deliver customer service excellence through strong communication and stakeholder engagement skills at all times in relation to the sales of Aluminium in the Australia, New Zealand domestic markets and/or Asia Pacific regions.

This role is a great opportunity to ensure clear communication channels and engagement with all internal and external bodies, including customers, port agents, logistics companies and other internal departments such as commercial service, logistics and finance to coordinate deliveries and ensure contractual obligations are met while adhering to internal control and compliance at all times.

Reporting to the Team Lead, Customer Service, you will

• Understand the customer’s needs and respond to all customer enquiries/ requests in a timely fashion.

• Assist with implementing customer solutions that create value for RTA and for our customers and that complement RTA's operations or future development opportunities.

• Develop and maintain effective business relationships internal and external stakeholder including but not limited to Sales, Metal Management, Portfolio, Logistics, and Commercial Services as required.

• Full understanding of incoterms, supply chain workflow and payment terms.

• Ensure flawless deliveries for all Aluminium transactions by maintaining clear and auditable electronic records for all contracts.

• Manage the order to cash execution of each contract independently.

• Manage the shipping/ trucking and forecasting, supply, and demand processes to meet customer’s requirements and internal stakeholders within production, inventory, and logistics team.

• Coordinate and manage customer’s monthly orders and pricing declarations through the creation and maintaining of sales orders.

• Be able to multitask customer requirements, co-ordination of shipments/ deliveries, pricing, resolving queries and reporting.

• Identify areas of risk and ensure these are escalated promptly and addressed/ mitigated.

• Support and facilitate business improvement projects with the key objective of ensuring the capability to scale business as usual activities (BAU) efficiently and launch new initiatives with agility.

• Engage with internal stakeholders based in Singapore eg Digital, Logistics, Metal Management, Commercial Services in delivery of sales execution and business improvement projects.

• Provide support and back-up for Sales execution in export and/or domestic regions as required by the Business.

About you

To be successfully considered for this role, you will have:

• Bachelor’s Degree qualification.

• Excellent communication both written and spoken English, additional language advantageous.

• Commitment to always delivering exceptional customer service.

• Manage customer expectations through negotiations and resolving issues.

• Attention to detail.

• Ability to operate effectively, accurately, and independently under pressure in a multi-tasking environment.

• Good Proficient use of Excel and Power BI.

• Strong communication skills and the ability to work collaboratively across internal teams and externally.

• Exposure to SAP or other similar ERP systems will also be beneficial.

• Strong time management and analytical skills and ability to work in a highly dynamic/complex business environment, managing deliverables and stakeholders whilst maintaining autonomy and self-motivation.

• Strong problem-solving skills.

What we offer

• A work environment where safety is always the number one priority 

• A permanent position working directly for Rio Tinto 

• A competitive base salary reflective of your skills and experience with annual incentive program

• Comprehensive medical benefits including health insurance for employees and immediate family 

• Attractive share ownership plan 

• Company provided insurance cover 

• Career development & education assistance to further your technical or leadership ambitions 

• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave) 

Where you will be working

Rio Tinto Commercial puts the company’s value over volume approach into practice, with the goal of maximizing the value of our physical flows to improve both our business and that of our customers.  Headquartered in Singapore, and integrated with Rio Tinto’s assets, hubs, and offices globally, our Commercial group works hand-in-hand with our product groups to ensure both the amount and types of products we produce meet our customer’s needs, and manage the trade-off between volumes, quality, cost and capital expenditure.

About us

As pioneers in mining and metals, we produce materials essential to human progress.

Our long history is filled with firsts. We’ve developed some of the world’s largest and best quality mines and operations, and our people work in around 35 countries across six continents. Aluminium and copper, diamonds, gold and industrial minerals, iron ore, coal and uranium: our materials make up the world around us. You’ll find then in smartphones, planes, cars, hospitals and throughout your home.

Creating an inclusive and diverse workforce

We are a diverse team of talented, enthusiastic individuals who foster a culture of inclusion. No matter how they may differ, our people share one thing in common. It’s a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. We all have something to contribute, and it’s this contribution that makes for a great organization and fulfilling career.

Application Deadline: 29 November 2024 (Rio Tinto reserves the right to remove job postings prior to the stated closing date)

Please note, in order to be successfully considered for this role you must complete all pre-screening questions.

Rio Tinto does not accept unsolicited CVs or candidate profiles from recruiters or employment agencies. Rio Tinto will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs or candidate profiles. Rio Tinto reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs or candidate profiles, including those submitted to hiring managers, are deemed to be the property of Rio Tinto.”

About Rio Tinto
 

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
 

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.