Specialist Data Systems Support Management

Specialist Data Systems Support Management – Perth

• A great opportunity to be part of a multi-disciplinary team delivering the resources of the future

• Supportive team culture with a focus on people, capabilities, core work, business improvement, and partnerships

• Perth based role – Central Park, Perth CBD with the opportunity to establish a good work/life balance.

About The Role

Finding better ways to provide the materials the world needs.

The Resource Development team provides support and sustains Pilbara Operations, through delivery of Ore Body Knowledge that ensures resources are developed in time, future value opportunities are identified and developed. 

The Modelling and Data Systems team within Resource Development are seeking a Data Management professional experienced in Geoscientific data to oversee data management product support. The team manages support tickets for systems including acQuire, EnviroSys, ProTrak and Imago using Jira Service Management. The role offers an exciting opportunity to apply your data management skills to prioritise and resolve tickets, mentor analysts and collaborate with Data Systems specialists on various projects.

The Specialist Data Systems Support Management position is based in Perth with some site travel to the Pilbara, this role has the following key responsibilities:

• Oversee the support ticketing system using JSM to ensure prompt and efficient responses

• Prioritise and resolve support tickets based on urgency, size and effort

• Manage the support roster to ensure support coverage

• Mentor a team of analysts fostering a collaborative and supportive environment

• Develop the internal knowledgebase to facilitate self service product support

• Leverage a network of experienced personnel across all Resource Development functions to deliver a collaborative system support model

• Collaborate with product vendors to maintain and enhance performance and user experience

We’ll support and empower you to challenge yourself, learn from others, share your own ideas freely and achieve excellence in technical and leadership outcomes. You’ll manage resources, mentor your team and collaborate  with key stakeholders across Operations and Technical Support. 

Your team will deliver the information that will be used to model and design mines.

We’ll be asking you to champion technical excellence and collaborate effectively and consistently across disciplines and departments.

Your development is important, and we will support you to further build your skills and knowledge through a structured mix of experience, exposure, and education opportunities.

What You Will Bring

• Minimum of 5 years of experience in data management, specifically with Geoscientific data.

• Experience managing tasks using Jira Service Management or similar tools.

• Proficiency in SQL development using Microsoft SQL Server.

• Strong problem-solving skills and the ability to prioritize tasks effectively.

• Excellent communication and mentoring skills.

• Experience collaborating with cross-functional teams.

• Relevant tertiary degree in Geology or IT

Desirable:

• Experience configuring JIRA

• Additional development experience such as C#.NET, Power Platform, GitHub and Python

• Proficiency in managing systems like acQuire, EnviroSys, ProTrak, and Imago

In addition, you will have a passion for business improvement, innovation and technical excellence.

What We Offer

Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.

• A work environment where safety is always the number one priority

• A culture to support flexible working options

• A permanent position working directly for Rio Tinto

• A competitive base salary reflective of your skills and experience with annual incentive program

• Comprehensive medical benefits including subsidised private health insurance for employees and immediate family

• Attractive share ownership plan

• Company provided insurance cover

• Extensive salary sacrifice & salary packaging options

• Career development & education assistance to further your technical or leadership ambitions

• Ongoing access to family-friendly health and medical wellbeing support

• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)

• Exclusive employee discounts (banking, accommodation, cars, retail and more)

• Possible domestic relocation assistance

Where you will be working

You and your team will be Perth based with opportunity to work flexibly from home combined with time in our Central Park offices. Our wider Resource Development Division is spread across a combination of Perth and Pilbara Resource Development sites.

This role is open to both full time and part time applicants. Some visits to Pilbara sites will be required however these can be accommodated on a very flexible basis.

Advertising closes for this role on 30 January 2025. (Rio Tinto reserves the right to remove advertised roles prior to this date)

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.