Customer Service Analyst-
Why Explore
- Manage all AR functions for North and South America
- Exposure to global operations, processes and stakeholders
- Work in a collaborative and fast paced environment
- Based in Chicago, Illinois, with salary range between $72,16 – $99,220
About the role
Customer Service Analyst is responsible for handling the full spectrum of AR functionality ensuring that we receive payments according to the contract terms.
This role is a great opportunity to be part of the Borates team.
Reporting to the Customer Service Manager, you will:
- Review/release orders based on credit risk analysis
- Review of credit lines based on future sales
- Reconcile customer accounts regarding short payments and cash applications
- Analyze and report on invoicing payments schedules against sales objectives
- Working closely with multiple stakeholders to improve level of services and processes to meet the business requirements maintaining a positive relationship.
- Follow-up on AR positions and payment schedules
- Execute and run reports and procedures required for month end activities
- Assisting with audit and financial queries, when required.
- Support SAP projects and enhancements for CTC process
About you
To be successfully considered for this role, you will have:
- Degree in Business / Accounting preferred with relevant years’ AR experience
- Experience with SAP
- Proficiency in Microsoft Word, Excel and Outlook
- Exceptional written and verbal communication skills
- Ability to adapt to change quickly and easily
- Strong analytical and problem-solving skills
About us
As pioneers in mining and metals, we produce materials essential to human progress.
Our long history is filled with firsts. We’ve developed some of the world’s largest and best quality mines and operations, and our people work in around 35 countries across six continents. Borates, aluminum and copper, diamonds, gold and industrial minerals, iron ore, coal and uranium: our materials make up the world around us. You’ll find then in smartphones, planes, cars, hospitals and throughout your home.
What we offer
- A work environment where safety is always the number one priority
- A competitive base salary reflective of your skills and experience with annual incentive program
- Comprehensive medical benefits including health insurance for employees and immediate family
- Attractive share ownership plan
- Career development & education assistance to further your technical or leadership ambitions
- Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)
Where you’ll be working
Our Commercial function at Rio Tinto connects our product groups, customers and suppliers from mine to market. We bring together Sales & Marketing and Trading (Sell), Global Procurement (Buy), and Marine & Logistics (Move) to buy, sell and move the materials the world needs, by partnering across the value chain to optimise outcomes for our customers and the Group. Headquartered in our global Commercial hub in Singapore, and with a strong presence in Chicago, Frankfurt, Antwerp and across Asia in Beijing, Shanghai, Tokyo and Seoul, we work as one team to deliver customer centric value, safely and sustainably.
Join our downtown Chicago office. Easily accessible and close to decision‑makers across our key markets, you'll be able to support customers and suppliers deliver value across the Atlantic market.
Respect and Inclusion
At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQ+ community, mature workers, people with disabilities and people from different cultural backgrounds.
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.
About Rio Tinto
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.
Respect and Inclusion
Rio Tinto is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, sex, age, religion, national origin, disability, or any other characteristic protected by federal, state, or local law.
We are committed to an inclusive environment where people feel safe, respected and valued. We want our people to feel that all voices are heard and that a variety of perspectives are not only welcome but are essential to our success. We treat all our people fairly and with dignity.
Rio Tinto participates in E- Verify to confirm work authorization. Please visit http://www.ucis.gov/ for more information.
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Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs—striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.
Rio Tinto is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, sex, age, religion, national origin, disability, or any other characteristic protected by federal, state, or local law.
We are committed to an inclusive environment where people feel safe, respected and valued. We want our people to feel that all voices are heard and that a variety of perspectives are not only welcome but are essential to our success. We treat all our people fairly and with dignity.
Rio Tinto participates in E- Verify to confirm work authorization. Please visit http://www.ucis.gov/ for more information.
Start your application
Take your leadership career to the next level.
Where can Rio Tinto take you?
You’re passionate and ambitious with tremendous career aspirations. The breadth and growth of our organisation empowers you to define your ideal career path.
Take a look at Katie’s career journey
Take a look at Katie’s career journey
- 2022 - PresentManager Projects - Energy DevelopmentBrisbane, Queensland, Australia
- 2021Superintendent Operations CentreBrisbane, Queensland, Australia
- 2020Development / Drill and Blast SuperintendentPilbara, Western Australia
- 2019Deputy Quarry ManagerPilbara, Western Australia
- 2018Development SupervisorPilbara, Western Australia
- 2017Senior Engineer of Drill, Blast and SurveyPilbara, Western Australia
- 2016Production EngineerPilbara, Western Australia
- 2015Mine scheduler - 2 week plannerPilbara, Western Australia
- 2014Drill and Blast EngineerPilbara, Western Australia
- 2012Graduate Mining EngineerPilbara, Western Australia
- 2022 – PresentManager Projects – Energy DevelopmentBrisbane, Queensland, Australia
- 2021Superintendent Operations CentreBrisbane, Queensland, Australia
- 2020Development / Drill and Blast SuperintendentPilbara, Western Australia
- 2019Deputy Quarry ManagerPilbara, Western Australia
- 2018Development SupervisorPilbara, Western Australia
- 2017Senior Engineer of Drill, Blast and SurveyPilbara, Western Australia
- 2016Production EngineerPilbara, Western Australia
- 2015Mine scheduler – 2 week plannerPilbara, Western Australia
- 2014Drill and Blast EngineerPilbara, Western Australia
- 2012Graduate Mining EngineerPilbara, Western Australia
Working at Rio Tinto
Help us deliver the materials that make human progress possible.
The plane you’re flying in just landed. You fire up your phone and get your laptop out of the overhead bin. Immediately, you’re in work mode – thousands of miles from your office. Do you ever stop to think about all the materials that make life in the 21st century possible? At Rio Tinto, we discover, develop and deliver the materials that drive human progress. When you work with us, you’ll experience advantages you won’t find anywhere else.
Working in a technical role at Rio Tinto
Your advanced expertise will help drive human progress.
We’ve developed technical capabilities through nearly 150 years of discovering, planning, and operating mines in every corner of the world. We’re an open, connected international team of technical specialists using some of the most sophisticated tools and robust data on the planet. Join us and experience:
Our application process
01
Apply
The first thing you’ll need to do is apply to the role. You can do this with your LinkedIn profile or you can upload your resume. We’ll also ask you to complete a few questions before you submit your application.
02
Undergo assessments
Our assessments are designed to help us work out whether you are suitable for the role. We will let you know which ones you’ll need to complete.
03
Interview(s)
Our interviews could be in person or online. It’s a great opportunity for us to get to know you a bit better, answer any of your questions and talk about the exciting career opportunity you have applied for.
04
Offers and checks
At this stage, we will let you know if you have been successful. If you have been, we’ll need to conduct a couple of checks, such as a background or security check. You may also need to do a medical assessment depending on the role you have applied for.
05
Join the Rio Tinto team
Once the checks have been completed, we’ll be in touch to talk with you about your start date and answer any questions you may have before you start with us.