Conseiller II – Plan. Strat. Planifier

Senior Advisor, Service Delivery

• Play a strategic advisory role at the intersection of business priorities and IS&T service delivery

• Influence service performance, portfolio visibility and continuous improvement across a global organisation

• Join a collaborative team and help shape reliable, transparent technology services that enable business success

• The salary range for this position is 116 to 146k.

We’re Finding Better Ways™ to provide materials the world needs, now and in the future. Our values – care, courage and curiosity – guide how we work and how we treat each other.

About the role

We are looking for a Senior Adviser Service Delivery who can provide specialist guidance and support across Information Systems & Technology (IS&T) service delivery for a Product Group within the business.

This is a great opportunity to be responsible for supporting end‑to‑end service delivery, demand management and portfolio governance, while acting as a trusted interface between business stakeholders and IS&T.

Reporting to the Service Delivery Manager, and working closely with managers, senior advisors, vendors and business stakeholders, you will:

• Act as a subject matter expert across service delivery, demand shaping and portfolio governance

• Support stakeholder engagement by providing clear, timely updates and insight on service performance

• Compile, analysing and reporting operational and portfolio data to support decision‑making

• Support demand and portfolio management activities, ensuring initiatives are visible, prioritised and aligned

• Assist with service management routines, including KPIs, dashboards, service reviews and OKR tracking

• Support knowledge transfer between planning teams, business units and vendors to enable effective delivery

About you

• A commitment to the safety of yourself and your team

• University degree in a field related to information technology

• Extensive experience working in IT service delivery, portfolio support or business strategy roles within large organisations

• Demonstrate leadership in safety, teamwork, respect, integrity, and excellence

• Strong analytical skills, with the ability to turn data into clear insights and recommendations

• Confidence engaging with stakeholders and contributing to governance and decision‑making forums

• Experience supporting service performance, demand management or portfolio coordination activities

• A structured, proactive approach with the ability to work independently and manage competing priorities

What we offer

Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress. 

• A work environment where safety is always the number one priority. 

• Competitive base salary reflective of your skills and experience with an annual incentive bonus. 

• Access to top-tier family-friendly health programs including medical, prescription drug, dental, vision, life insurance coverage, and various voluntary benefits.   

• Excellent retirement plan including up to 6% defined company contribution; Generous 401k matching program. 

• Attractive share ownership plan. 

• Comprehensive leave policies which cover all the moments that matter in life: PTO (paid time off), paid holidays, and paid bereavement leave. 

• A generous parental leave policy, which ensures you’re able to spend quality time with your new family.  

• Discount programs for leisure purposes and access to Virgin Pulse with incentives supporting your wellbeing.  

• Access to our Employee Assistance Program (EAP), which provides confidential counselling or expert guidance for you and your family to help get through life’s challenges. 

Where you’ll be working

Rio Tinto’s BC Works is a part of the Atlantic Operations of the Aluminium product group and has been operating in British Columbia for over 70 years. With industry leading new technology and four generations of employee expertise, as well as our hydropower facility at Kemano and the Nechako Reservoir, the Kitimat smelter is one of the world’s most competitive aluminium smelters, producing aluminium with one of the lowest carbon footprints in the industry.  

Rio Tinto is proud to operate in BC alongside our 1,000 employees, partners, community stakeholders and First Nations, and we look forward to the next 70 years. 

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Respect and Inclusion
At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA2 community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

À propos de Rio Tinto

Rio Tinto est un chef de file mondial du secteur des sociétés minières et des matériaux. Nous sommes établis dans 35 pays où nous produisons du minerai de fer, du cuivre, de l’aluminium, des minéraux critiques et d’autres matériaux nécessaires à la transition énergétique mondiale et à la prospérité des personnes, des communautés et des nations. 

Nous exerçons nos activités depuis 150 ans, en nous appuyant sur les connaissances accumulées au fil des générations et sur les différents continents. Notre mission – trouver de meilleures façons de fournir les matériaux dont le monde a besoin – nous guide dans notre quête d’innovation et d’amélioration continue, dans le but de fabriquer des produits à faibles émissions et répondant aux bonnes normes environnementales, sociales et de gouvernance. Mais comme nous ne pouvons pas y arriver seuls, nous nous attachons à créer des partenariats nous permettant de résoudre des problèmes, de créer des situations mutuellement avantageuses et de saisir des occasions.

Respect and Inclusion
Chez Rio Tinto, nous accueillons favorablement et encourageons les candidatures d’Autochtones, de femmes, de membres de la communauté LGBTQ2S+, de travailleurs âgés, de personnes handicapées et de représentants d’origines diverses.

Nous sommes déterminés à créer un milieu inclusif où les employés se sentent à l’aise d’être eux-mêmes. Nous souhaitons de plus que chacun ait l’impression que sa voix compte, que toutes les cultures sont respectées et que les points de vue, aussi variés soient-ils, sont non seulement bienvenus, mais également essentiels à notre succès. Nous nous traitons mutuellement avec équité et dignité, sans égard à la race, au genre, à la nationalité, à l’origine ethnique, à la religion, à l’âge, à l’orientation sexuelle ou à tout autre aspect distinctif.

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